Cancellation

Any cancellation by the Guest shall be in writing via email.  On receipt of such notice of cancellation, we will endeavour to re-book the entire period of the original booking.  If we succeed in re-booking any portion of the rental period, that portion of the payment (deposit or full payment) shall be refunded, less a $50 cancellation fee on the amount paid to date.  

Note that credit card fees are non-refundable as these fees are not refunded by Quickbooks when a credit card refund is processed.

COVID-19 Extenuating Circumstances

30 days prior to arrival, if government restrictions due to COVID-19 preclude the booking from proceeding, the cancellation fee will be waived and the Guest will be refunded all monies paid less applicable credit card fees.  If Guest decides to continue with the booking and government restrictions do not change and booking needs to be cancelled, the Property Owners shall endeavour to re-book the entire period of the original booking.  If the Property Owners succeed in re-booking any portion of the rental period, that portion of the payment (deposit or full payment) shall be refunded, less a $50 cancellation fee on the amount paid to date. 

Please note that credit card fees are non-refundable as these are not refunded by Quickbooks when payments are refunded to our guests.

Valid government restrictions include, but are not necessarily limited to, border or transportation restrictions precluding travel to the cottage by all guests on the booking form or the prohibition of short-term rentals by the North Shore Municipality, the Province of Prince Edward Island, or the Government of Canada.

 Persons who answer yes to any of the following questions within 14 days of the rental period are prohibited from entering the Property and should enter a self-quarantine period at their primary residence: 

1. Do you have at least two of the following symptoms: fever above 38°C or signs of fever (feeling hot or chills), a new or worsening chronic cough, a sore throat, a runny nose, a headache, new onset fatigue, new onset muscle pain, diarrhea, loss of taste or loss of smell?
2. Have you traveled outside of Canada within the last 14 days?
3. Have you had close contact with a confirmed or probable COVID-19 case?
4. Have you had close contact in the last 14 days with a person being tested for COVID-19?”

Failure to observe this restriction puts guests, staff and the entire Stanhope community at risk and may have significant health and economic implications for which you may be liable.